Frequently Asked Questions
Everything you need to know about your Umbro gear, orders, and shipping.
How do I determine the right size for football boots and kits?
We provide a comprehensive size guide on every product page. Since performance gear is designed for an athletic fit, we recommend measuring your foot length for boots and chest circumference for jerseys to ensure the perfect fit for the pitch.
What is Umbro's return policy for performance apparel?
We offer a 30-day return policy for all items purchased through our online store. Products must be in their original, unworn condition with all tags attached. Please note that customized jerseys with player names or personal printing cannot be returned.
How long does shipping take for domestic and international orders?
Standard domestic shipping typically takes 3-5 business days. International shipping times vary by location but generally range from 7-14 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 60 minutes of placement. After this window, the order will be processed for shipping, and you will need to follow our standard return procedure.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. In select regions, we also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I care for my Umbro technical gear to ensure longevity?
To maintain the moisture-wicking properties and fabric integrity, we recommend washing your gear inside out in cold water on a gentle cycle. Avoid fabric softeners and tumble drying; air drying is best for all performance sportswear.